nbajee Privacy Policy
— Your Information Stays Protected

1 Introduction and Scope

nbajee ("we", "our", "platform") operates a safe and reliable online gaming platform for players in Bangladesh. We take the privacy of our users very seriously.

This Privacy Policy ("Policy") describes how nbajee collects, uses, stores, and protects your personal information when you visit or use our website nbajee.cam.

This policy applies to the following individuals:

• All registered users of the nbajee website
• Guest users visiting the platform
• Anyone who contacts us
• Individuals participating in our promotional activities

By using our services you are agreeing to the terms of this policy. If you do not agree with any term of this policy, please refrain from using our platform.

2 Types of Information Collected

nbajee may collect various types of information, detailed below:

a) Personally Identifiable Information:

• Full name and date of birth
• Email address
• Residential address and country (Bangladesh)
• National ID information (for KYC verification)
• Account username and password (encrypted)

b) Financial Transaction Information:

• bKash, Nagad, Rocket, or Upay account number (partial)
• Deposit and withdrawal history
• Transaction amount and date
• Visa or Mastercard details (where applicable)

c) Gaming Activity Information:

• Game play history and statistics
• Betting patterns and preferred game categories
• Bonus usage and promotion participation details
• VIP program tier and progress

d) Technical Information:

• IP address and device information
• Browser type and operating system
• Session duration and login date and time (BST)
• Referral source and user behaviour analytics

3 How Information Is Collected

nbajee collects your information in the following ways:

• Directly Provided Information: Information you provide directly through account registration, login, KYC verification, and live chat support.
• Automatically Collected Information: Information collected automatically through cookies and similar technologies when you use our platform.
• Payment Processing Information: Transaction confirmation details received from payment gateways such as bKash, Nagad, Rocket, and Upay.
• Third-Party Verification: Information received from identity and age verification service providers.
• Game Provider Information: Technical information about your gaming sessions from game providers such as Pragmatic Play, Spribe, and JILI.

All information is collected with your consent and used only for legitimate purposes.

4 Purpose of Using Your Information

nbajee uses your personal information for the following purposes:

• Account Management: To create, verify, manage, and secure your account.
• Service Delivery: To provide gaming services, bonuses, promotions, and VIP program benefits.
• Financial Transaction Processing: To complete deposit and withdrawal transactions and maintain transaction records.
• Customer Support: To help resolve your issues through 24/7 live chat support.
• Security and Fraud Prevention: To detect suspicious activity, keep accounts secure, and prevent money laundering.
• Responsible Gaming: To monitor your gaming habits, promote responsible gaming, and provide assistance if there is a risk of problem gambling.
• Personalised Experience: To show you relevant games and offers based on your preferences and playing style.
• Legal Compliance: To comply with applicable laws and regulations and respond to requests from regulatory authorities.
• Communications: To keep you informed about important account notifications, security alerts, and policy changes.

We never sell your information to third parties for marketing purposes.

5 Data Storage and Security

nbajee uses industry-standard security technologies to keep your information safe:

• SSL/TLS Encryption: All communication on our website is protected by SSL encryption, keeping your information secure during transmission.
• Encrypted Data Storage: Sensitive information, particularly financial data and passwords, is always stored in encrypted form.
• Access Controls: Your information can only be accessed by authorised staff who have a professional need to do so.
• Regular Security Audits: Our systems undergo regular security assessments and penetration testing.
• Two-Step Verification: A two-factor authentication option is available for added account security.
• Data Centre Security: Our servers are operated in data centres with internationally recognised security facilities.

However, no method of transmitting information over the internet or storing it electronically is completely 100% secure. We make every effort to keep your information secure by following the highest industry standards, but we cannot guarantee absolute security.

6 Sharing Information with Third Parties

nbajee never sells your personal information. However, information may be shared in a limited way in the following circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with payment providers such as bKash, Nagad, Rocket, and Upay.
• Game Providers: Technical information necessary to manage gaming sessions is shared with game providers such as Pragmatic Play, Spribe, and JILI.
• Identity Verification Services: Shared with authorised identity verification service providers to complete the KYC (Know Your Customer) process.
• Legal Authorities: Information may be provided to relevant authorities in accordance with valid legal processes, court orders, or government directives.
• Fraud Prevention: Limited information sharing with relevant organisations to prevent financial fraud and money laundering.
• Business Transfers: In the event of a company merger or acquisition, where the new entity will be bound to follow the same privacy policy.

In every case, information sharing is governed by strict agreements and confidentiality contracts.

7 Cookies and Tracking Technologies

nbajee uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

Types of Cookies:

• Essential Cookies: These are necessary for the core functionality of the platform — maintaining login sessions and verifying security. They cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings, such as your preferred game category or language selection.
• Analytics Cookies: Used to analyse platform usage statistics, which helps us improve our services.
• Security Cookies: Used for fraud detection and account protection.

You can manage cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the platform.

8 Your Rights

As a user of nbajee, you have the following rights:

• Right of Access: You have the right to know what information we hold about you. On request, we will provide you with a copy of your information.
• Right to Rectification: If the information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted, though this may not be possible where legal obligations exist.
• Right to Restrict Processing: In certain circumstances you have the right to request that the processing of your information be restricted.
• Right to Data Portability: The right to receive information you have provided in a structured, commonly used format.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time.

To exercise these rights, contact us via our 24/7 live chat or by email.

9 Data Retention Period

nbajee retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Active Account Information: All account information is retained for as long as your account remains active.
• Financial Transaction Records: Financial transaction records are retained for a specified period in accordance with legal obligations.
• KYC Documents: Identity verification documents are retained in accordance with legal requirements.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period for legal and regulatory reasons.
• Marketing Consent: When consent for marketing communications is withdrawn, the relevant information is updated immediately.

After the required retention period expires, data is securely deleted or anonymised.

10 Privacy of Minors

nbajee's services are for users aged 21 and above only. We do not knowingly collect any personal information from individuals under the age of 21.

• An age verification process is mandatory at the time of registration.
• In cases of suspicion, we reserve the right to re-verify age through KYC documents.
• If we become aware that someone under the age of 21 has created an account, we will immediately delete that account and all associated data.
• If you believe someone under the age of 21 is using our platform, please contact us.

We are committed to responsible gaming and treat the protection of minors as our highest priority.

11 Changes to This Policy

nbajee reserves the right to update or change this privacy policy at any time. In the event of changes:

• For significant changes, we will send a notification to your email.
• The "Last Updated" date at the top of this page will be revised.
• For important changes, you may be asked to review and accept the new policy when you log in.
• Continued use of the platform after changes have been made will be considered as your acceptance of the new policy.

We recommend that you review this policy periodically so that you stay informed of the latest updates.

12 Contact

If you have any questions, concerns, or requests for data disclosure regarding this privacy policy, please contact us through the following means:

• 24/7 Live Chat: Get instant support through the live chat service on our platform.
• Email: [email protected] — We generally respond within business hours.

After receiving your privacy-related request, we will respond as quickly as possible, typically within 30 business days.

To contact our privacy team directly, write "Privacy Request" in the subject line of your email.